World Trade Center Cyprus - Amman, Jordan

Enhancing hospitality revenue with top-notch training solutions.

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Hotel name

World Trade Center Cyprus

Address

Trust Amman Mohd. Ali Janah street, Abdoun,Amman , Jordan

Website address

www.wtccy.org/index.php?pageid=585

Company manager

Vasilis Kakoliris

Establishment year

2005

Employees

26-50

E-mail address

Send Enquiry Show Email

Company description

Licenced provider of Signature Worldwide's Suite of Hospitality and Service Oriented Business Training Solutions in the Middle East and North Africa. We are the leading provider of Revenue and Business Solutions to the hospitality industry as well as any service oriented organisation. Our focus is on increasing Revenues through improving sales skills and customer service skills through legendary customer service training that sticks and that gets results.

We are also a leading provider of telephone Mystery Shopping Assessment services in Arabic, English & French as well as Onsite Mystery Audit services across the MENA region.

Listed in categories

Consultants Overseas Business Training Conferences Restaurants Restaurant Consultants Fitness Health Spas Hotels Education

Overseas Property

Mystery cusotmers

Mystery Guests

Mystery Dinner

Assesments

Spa's

Telephone Skills

Customer Service Training Solutions

Housekeeping

Front office

On-site visit

Revenue management

Audits

Hospitality

Train the trainer

Customer service skills

Sales skills

Monitoring Mystery shopping Coaching Reservations Food and beverage Hotel Restaurants Training

Products & Services 3

Real Estate Edge
By the end of the training program, participants will be abl...
By the end of the training program, participants will be able to:

-Connect with prospective clients and increase revenues
-Discover potential clients’ interests
-Gain client commitment and loyalty
-Present personalized benefits to prospective clients
-Convert an inquiry call into an appointment
-Conduct a legendary property tour
-Practice the most successful follow-up strategies
-Convert walk-in prospects to clients and sell more properties
-Handle challenging situations
-Gain skills, confidence and attitude to perform to their best ability

Price
POA
Mystery Shopping Quality Assessments
Trained team of Mystery Shoppers Recorded Telephone Mystery...
Trained team of Mystery Shoppers
Recorded Telephone Mystery Shopping and/or Onsite Mystery Visits
Identify your weaknesses and evaluate operational efficiencies
Identify your strengths for recognition and rewarding
The foremost provider of Arabic/English & French Mystery Telephone Calls
in the MENA regions
Help to improve all areas of touch points with customers through Onsite
Visits with quality audit reports
Benchmarking & Competitor Analysis
Price
POA
Customer Experience Edge™
By the end of the training program, participants will be abl...
By the end of the training program, participants will be able to:

Provide legendary service at every guest encounter
Converse with guests in a hospitable and professional way
Improve intra and inter-departmental communications
Maintain higher rates and offer alternatives
Recognize how their action and behaviour affects the guest experience
Enhance teamwork between departments that together formulate a specific guest experience
Demonstrate a consistency in service delivery
Ask for business at the right time and way
Handle efficiently challenging situations and overcome concerns
Convert satisfied guests into loyal guests

Price
POA

Employees 1

Vasilis Kakoliris

Sales & Business Development Manager
vasilis@wtchcy.org

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Verified Business

The accuracy of the company profile for World Trade Center Cyprus is validated by the company owner, representative, or directory administrator.
Last update on 28 May, 2013
Registered with us on 6 Nov, 2012

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