Job vacancy Customer Service Officer

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicate with current and potential clients via telephone, email, online chat, or social media.
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
• Address any questions or issues customers may have.
• Researching required information using available resources, keeping up to date on all products, and informing customers of new products.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Keep records of calls and sales and note useful information.
• Always strive towards meeting a sales quota.

Requirements

• 0-2 years of experience.
• Bachelor's degree in Graphic Design is a plus.
• Perfect command in English.
• Ability to multi-task.
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
• Ability to use the tools available in our platform to deliver the best service possible.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

• Customer Service
• Customer Relationship Management (CRM)
• Telecommunications
• CRM software

• Location Amman - Jordan
• Industry Administration & Customer Services
• Job Type Full-Time
• Degree Bachelor
• Experience 0 - 2
• Nationality Unspecified