Job vacancy Cards Technical Support

Responsibilities

• Provide advanced troubleshooting and support to credit card customers with escalated issues.
• Research and investigate customer issues to determine the root cause.
• Collaborate with 1st-level support agents to ensure seamless issue resolution.
• Liaison with the technical team and partners for escalated issues.
• Communicate effectively with customers in a clear, concise, and empathetic manner.
• Document and escalate critical issues to the appropriate teams.
• Stay up-to-date on changes to credit card products, services, and policies.
• Maintain a positive and professional attitude while working in a fast-paced environment.

Qualifications

• Strong understanding of credit card products, services, and policies.
• Exposure and knowledge of processing systems are a plus.
• Comfortable in tracing issues within structured/unstructured system outputs
• Excellent problem-solving and analytical skills.
• Proven ability to troubleshoot complex issues and provide effective resolutions.
• Excellent communication and interpersonal skills.
• Quick learner for new product.
• Ability to work independently and as part of a team.
• Proficient in MS Office Suite and CRM software.
• Strong English language skills, both spoken and written.

Required Skills

• Technical Support

Job Details

• Location Amman - Jordan
• Industry Information & Communication Technologies
• Job Type Full-Time
• Degree Bachelor
• Experience 3 - 5
• Nationality Unspecified

7 Jul, 2024 (71 days left)